Tutor FAQ
What should I set up first?
Section titled “What should I set up first?”Start with your tutor profile, payment settings, availability, and at least one clear offer page. Then invite a learner or share the relevant public tutor site or offer link.
Why can a learner not see my materials?
Section titled “Why can a learner not see my materials?”Check whether the learner accepted the invitation with the correct email and completed learner setup. Then confirm the assignment, file, record, or offer is connected to that learner.
When should I use an availability exception?
Section titled “When should I use an availability exception?”Use exceptions for holidays, appointments, travel, illness, or any one-off time you do not want students to book. Use availability windows for normal recurring teaching times.
What is the difference between an offer and an offer page?
Section titled “What is the difference between an offer and an offer page?”The offer defines what you sell or teach, such as duration, price, and lesson details. The offer page is the student-facing presentation of that offer.
What should I write in an offer?
Section titled “What should I write in an offer?”Explain who the offer is for, what is included, lesson length, price, payment expectations, cancellation rules, and what the student should prepare.
When do I confirm a booking?
Section titled “When do I confirm a booking?”Confirm when the requested time works and the student has the right purchase or agreement in place. Reschedule or cancel if the time is not possible.
When should I mark no-show?
Section titled “When should I mark no-show?”Use no-show only when the learner missed the lesson under the policy you communicated before the booking.
Can I use Bookedly for payments now?
Section titled “Can I use Bookedly for payments now?”Manual/offline payment is the launch payment path. Record or verify payments only after you have actually received them.
What should I avoid storing in Bookedly notes?
Section titled “What should I avoid storing in Bookedly notes?”Do not store passwords, private meeting credentials, full card numbers, bank login details, or unrelated sensitive personal information.
How often should I update learning records?
Section titled “How often should I update learning records?”Add short factual notes soon after lessons, while the details are fresh. Use goals for longer-running outcomes and records for lesson-specific updates.