Checkout unavailable

Checkout may be unavailable if an offer is not active, the tutor account is not ready, manual/offline payment is not enabled, or a group class is full.

For students

1. Check that you are using the correct offer link.
2. Review the offer for cash payment timing and manual payment instructions.
3. If you already have an account, use the same email you used for checkout.
4. Contact the tutor if the offer should be available.

For tutors

1. Confirm the offer is active and published where students should see it.
2. Review payment settings.
3. Check whether manual/offline payment is enabled.
4. Confirm group class capacity if the offer is for a class.
5. Update the offer text if students need to contact you before paying.

Contact support

Include the offer link, your account email, the tutor name, and what happened when checkout failed. Do not send card numbers, bank login details, one-time sign-in links, or checkout status links.