Troubleshooting FAQ
I cannot sign in. What should I try first?
Section titled “I cannot sign in. What should I try first?”Use the newest sign-in email, check that the link has not expired, and confirm you are using the right account email.
I did not receive an email. What should I check?
Section titled “I did not receive an email. What should I check?”Check spam, junk, promotions, and any other email account you might have used. If a tutor invited you, ask them to confirm the exact email address.
I signed in but landed in the wrong place. Why?
Section titled “I signed in but landed in the wrong place. Why?”You may be signed in with a different email or role. Tutors and students see different workspaces.
My lesson is missing. What now?
Section titled “My lesson is missing. What now?”Check the account email first. Then ask the tutor to confirm the booking exists and is connected to your learner account.
A payment was made but booking is unavailable. Why?
Section titled “A payment was made but booking is unavailable. Why?”For manual/offline payments, the tutor may need to record or verify the payment before credits or booking options are available.
Checkout says unavailable. What should I do?
Section titled “Checkout says unavailable. What should I do?”Students should contact the tutor and confirm the offer is active. Tutors should check that the offer is published and payment settings are ready.
Search does not find what I need. What terms should I try?
Section titled “Search does not find what I need. What terms should I try?”Try simple terms such as “invitation”, “booking”, “payment”, “privacy”, “records”, “availability”, “cancel”, or “email”.
What information helps support?
Section titled “What information helps support?”Send your account email, whether you are a tutor or student, the relevant tutor or learner name, the page where the issue happened, and a short description of what you expected.
What should I leave out of support requests?
Section titled “What should I leave out of support requests?”Do not include passwords, full card numbers, bank login details, private access tokens, or one-time sign-in links.