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Contact your tutor

For lesson-specific questions, your tutor is usually the best first contact.

  • Lesson times
  • Lesson content
  • Homework or assignments
  • Rescheduling
  • Tutor-specific cancellation rules
  • Questions about notes or learning records
  • Trouble signing in
  • A technical problem in the app
  • A payment or checkout issue that your tutor cannot answer
  • Privacy or account access questions

When you contact support, include your account email, your tutor’s name, and a short description of what happened.